Terms & Conditions

1. About Us

Web Flow India Private Limited

Office Address:
Arya Samaj Road, Block I
Uttam Nagar
New Delhi – 110059
India

For enquiries or service-related communication:

Email: webflowindia@gmail.com

2. Our Services

Web Flow India provides professional digital and technology services, which may include:

• Website Design & Development
• Ecommerce Development
• Mobile App Development
• Custom Software Development
• UI/UX Design
• Branding & Identity
• SEO & Digital Marketing
• Website Maintenance & Support
• API Development & Integrations
• Cloud & DevOps Solutions
• AI & Automation Solutions

The availability, features, technologies, and scope of our services may change from time to time.

Specific services, deliverables, timelines, pricing, payment terms, support arrangements, and commercial conditions will be defined in the applicable quotation, proposal, SOW, or service agreement.

3. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation, availability, or security.

You must not:

• Attempt to gain unauthorised access to our website, systems, servers, databases, accounts, or infrastructure.
• Upload, transmit, introduce, or distribute malicious code, malware, viruses, or other harmful material.
• Interfere with the availability, performance, integrity, or security of the website or related systems.
• Scrape, copy, reproduce, modify, distribute, republish, or commercially exploit website content without our prior written permission.
• Use our website for fraudulent, unlawful, abusive, misleading, or deceptive activities.
• Use our website in violation of applicable laws or regulations.

We may restrict or suspend access where we reasonably believe these Terms have been violated or where necessary to protect the website, our systems, users, or third parties.

4. Enquiries and Quotations

Submitting an enquiry, contacting us, requesting a quotation, or discussing a potential project does not by itself create a binding project agreement.

A project or service engagement will generally commence after the relevant commercial and project terms have been agreed and, where applicable:

• The project scope has been approved.
• The quotation, proposal, SOW, or agreement has been accepted.
• Any required advance payment has been received.
• The engagement has been confirmed in writing.

The applicable project agreement will take precedence over these general Terms where there is a conflict relating specifically to that engagement.

In the event of any conflict between these Terms and a quotation, proposal, SOW, service agreement, or other written agreement specifically applicable to a project, the project-specific agreement will prevail solely with respect to that project.

5. Project Scope and Changes

The applicable quotation, proposal, SOW, or service agreement may define:

• Project scope
• Deliverables
• Features and functionality
• Milestones
• Timelines
• Pricing
• Payment terms
• Revision limits
• Client responsibilities
• Support or maintenance terms
• Acceptance criteria

Requests that fall outside the agreed scope may be treated as additional work and may require a revised quotation, additional fees, and/or an adjustment to the delivery timeline.

Changes to project scope should be approved by both parties before additional work is undertaken.

A request that introduces new functionality, changes previously approved behaviour, modifies requirements, or results from changes to third-party systems may be treated as a change request rather than a defect or bug.

6. Client Responsibilities

The client agrees to:

• Provide accurate and complete project information.
• Provide required content, credentials, branding materials, data, approvals, and other assets in a timely manner.
• Ensure that the client has the necessary rights, licences, permissions, and authority to use materials supplied to Web Flow India.
• Review and provide feedback on deliverables within a reasonable timeframe or within the period specified in the applicable project agreement.
• Provide necessary approvals and decisions required for the project to progress.
• Make payments according to the agreed payment schedule.
• Maintain appropriate ownership and access to client-owned third-party accounts unless otherwise agreed.

The client is responsible for ensuring that content, data, images, trademarks, documents, software, credentials, or other materials supplied to Web Flow India do not infringe third-party rights or violate applicable law.

Delays caused by late content, approvals, feedback, access, payments, testing, decisions, or other client dependencies may affect project timelines and dependent milestones. Web Flow India will not be responsible for delays directly caused by the client’s failure to provide required dependencies.

7. Project Dependencies and Client Access

Where project progress depends on information, content, approvals, credentials, access, decisions, payments, testing, or other actions from the client, the client must provide such dependencies within the agreed timeframe.

If required dependencies are delayed, unavailable, incomplete, or inaccurate, Web Flow India may reasonably adjust affected timelines, milestones, and delivery dates.

The client authorises Web Flow India to access and use client-provided systems, accounts, hosting environments, APIs, databases, repositories, and other resources only to the extent reasonably necessary to perform the agreed services.

8. Deliverable Review and Acceptance

Where a project agreement specifies an acceptance or review period, the client will review submitted deliverables within that period and communicate any specific, material non-conformity with the agreed requirements.

Issues identified as defects or bugs will be handled in accordance with the applicable support, warranty, or bug-fix terms.

Requests for new features, changes to approved requirements, changes in design direction, or functionality not included in the agreed scope may be treated as change requests and may incur additional fees and/or timeline adjustments.

Where an acceptance period is expressly specified in the applicable project agreement, failure to raise a specific material issue within that period may constitute acceptance to the extent permitted by the agreement and applicable law.

9. Payments

Payment terms will be specified in the applicable quotation, invoice, proposal, SOW, or service agreement.

Unless otherwise agreed in writing:

• Payments must be made according to the agreed schedule.
• Invoices are payable by their stated due date.
• Delayed payments may result in a corresponding delay in project delivery.
• Web Flow India may temporarily suspend work or services where material payments remain overdue.
• Additional work outside the agreed scope may be subject to additional charges.
• Any delay resulting from suspension due to overdue payments may affect delivery timelines and will not be treated as a delay attributable to Web Flow India.
• Applicable taxes, transaction charges, licences, infrastructure costs, and third-party costs will be handled as specified in the relevant commercial agreement or invoice.

10. Cancellation and Refunds

Project cancellation, termination, refund, notice, and payment consequences will generally be governed by the applicable quotation, proposal, SOW, service agreement, or refund policy.

Unless otherwise agreed in writing, amounts relating to work already performed, approved deliverables, third-party costs already incurred, licences purchased, infrastructure or hosting costs, or other non-recoverable expenses may not be refundable to the extent permitted by applicable law.

Where a client cancels or pauses a project after work has commenced, Web Flow India may be entitled to payment for work completed, committed resources, approved expenses, and applicable third-party costs, subject to the applicable project agreement and law.

11. Intellectual Property

Unless otherwise agreed in writing, Web Flow India retains ownership of its pre-existing and reusable intellectual property, including:

• Frameworks
• Libraries
• Reusable code
• Templates
• Internal tools
• Development methodologies
• Design systems
• Components
• Utilities
• General know-how and techniques
• Reusable processes and technology

Upon receipt of full payment, the client will receive the ownership or licence rights expressly agreed for the final project deliverables in the applicable quotation, SOW, or service agreement.

Unless expressly agreed otherwise, payment does not transfer ownership of Web Flow India’s pre-existing tools, reusable components, frameworks, libraries, internal systems, methodologies, or general know-how used to create the deliverables.

Where a deliverable incorporates third-party software, open-source software, APIs, libraries, fonts, plugins, themes, stock assets, or other third-party materials, ownership and usage rights remain subject to the applicable third-party licence terms.

12. Client Materials and Third-Party Rights

The client represents that it has the necessary rights, licences, permissions, and authority to provide materials and instructions to Web Flow India.

The client remains responsible for the legality and rights associated with client-provided content, data, images, trademarks, documents, software, customer information, and other materials.

Web Flow India is not responsible for infringement or legal claims arising from client-provided materials or instructions, except to the extent caused by Web Flow India’s own breach, negligence, or wilful misconduct.

13. Credentials, Accounts, and Access

Clients may provide Web Flow India with access to hosting accounts, domain registrars, cloud platforms, repositories, databases, payment gateways, APIs, email systems, advertising accounts, social-media accounts, or other third-party services.

The client represents that it has authority to provide such access.

Web Flow India will use credentials and access information for legitimate project or service purposes and will take reasonable measures to protect such information.

Unless otherwise agreed, the client remains responsible for ownership, billing, account administration, and ongoing access to client-owned third-party accounts.

Clients should revoke or rotate credentials after project completion or whenever appropriate.

Web Flow India is not responsible for third-party account restrictions, suspensions, outages, policy changes, or other actions outside our reasonable control.

14. Confidentiality

Each party agrees to use reasonable care to protect confidential, non-public information received from the other party in connection with a project or business relationship.

Confidential information may include business information, technical information, credentials, financial information, project information, customer information, source code, commercial information, and other information reasonably understood to be confidential.

Confidentiality obligations do not apply to information that:

• Is publicly available without a breach of these Terms.
• Was already lawfully known to the receiving party.
• Is independently developed without using confidential information.
• Must be disclosed by law, court order, or lawful governmental authority.

Confidentiality obligations will continue after completion or termination of the relevant engagement for so long as the information remains confidential, subject to applicable law and any separate confidentiality agreement.

15. Third-Party Services

Our services may depend on or integrate with third-party products, platforms, software, APIs, hosting providers, payment gateways, cloud services, analytics tools, CMS platforms, plugins, themes, or other external services.

Third-party services are governed by their own terms, licences, privacy policies, availability, and limitations.

Web Flow India is not responsible for third-party changes, outages, security incidents, pricing changes, service limitations, API changes, account restrictions, compatibility issues, or discontinuation that are outside our reasonable control.

Where a third-party service is required for a project, the applicable costs and responsibilities will be addressed in the relevant project agreement where applicable.

16. Hosting, Domains, Email, and Infrastructure

Where hosting, cloud infrastructure, domains, email systems, databases, DNS, CDN services, or other infrastructure is provided or managed by a third party or by the client, Web Flow India’s responsibilities will be limited to the services expressly agreed in the applicable project agreement.

Unless expressly agreed otherwise, Web Flow India does not acquire ownership of client domains, social-media accounts, advertising accounts, payment gateway accounts, hosting accounts, email accounts, cloud accounts, or other client-owned third-party accounts merely by setting them up, configuring them, or managing them.

17. Website Content and Availability

We make reasonable efforts to keep the information on our website accurate and up to date. However, we do not guarantee that all website content will always be complete, current, accurate, or error-free.

We may modify, update, suspend, or discontinue any part of the website without prior notice.

We are not responsible for temporary website interruptions caused by maintenance, hosting or infrastructure providers, internet connectivity issues, security measures, third-party services, or circumstances beyond our reasonable control.

18. Service Warranty and Support

Unless expressly stated otherwise in a written project agreement, we do not guarantee that:

• A website, application, software, or service will operate without interruption or errors.
• A particular business, sales, search-engine, advertising, or marketing result will be achieved.
• A particular increase in traffic, rankings, leads, sales, revenue, conversions, downloads, engagement, or other business outcome will be achieved.
• Third-party platforms or services will remain available or unchanged.
• Software will remain compatible with every future browser, operating system, device, API, library, platform, or third-party service.

A defect or bug generally means a material failure of the delivered software to perform substantially in accordance with the agreed specifications.

A request for new functionality, a change to an approved requirement, a third-party change, or client-side modification may not constitute a defect.

Any warranty, maintenance period, support commitment, SLA, bug-fix period, or response-time commitment specifically agreed for a project will be governed by the applicable project agreement.

19. Portfolio and Publicity

Unless otherwise agreed in writing and subject to applicable confidentiality obligations, Web Flow India may identify completed projects and display publicly available project materials, screenshots, descriptions, or links in its portfolio, website, presentations, or marketing materials.

We will not intentionally disclose confidential or non-public client information for publicity purposes.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Web Flow India will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings arising from the use of our website or services.

Subject to applicable law, our aggregate liability relating to a specific project or engagement will not exceed the total fees paid or payable to Web Flow India under that specific engagement giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law.

21. Indemnification

To the extent permitted by applicable law, the client agrees to indemnify and hold harmless Web Flow India, its directors, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

• Materials, data, content, or instructions supplied by the client.
• The client’s breach of these Terms or a project agreement.
• The client’s unlawful use of our services.
• Infringement of third-party rights caused by client-provided materials.
• The client’s violation of applicable law.
• Unauthorised access or use of third-party accounts caused by the client’s failure to maintain appropriate account security.

This indemnification does not apply to the extent a claim results from Web Flow India’s own breach, negligence, or wilful misconduct.

22. Force Majeure

We will not be responsible for delay or failure to perform obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, government actions, war, civil unrest, widespread internet or infrastructure failures, cyber incidents affecting essential third-party infrastructure, strikes, pandemics, utility failures, regulatory restrictions, or failures of third-party services.

Where reasonably possible, we will communicate material delays caused by such circumstances.

23. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how Web Flow India handles personal data.

The Privacy Policy forms part of our overall website legal framework but does not replace the specific commercial terms agreed for individual projects.

24. Suspension and Termination

We may suspend or terminate access to our website or services where reasonably necessary, including if:

• These Terms are materially violated.
• Fraudulent, unlawful, or abusive activity is identified.
• Required payments remain overdue.
• Continued service becomes impractical due to circumstances beyond our reasonable control.
• Continued access presents a material security or legal risk.

Termination or suspension does not remove obligations that accrued before termination, including outstanding payment obligations or applicable confidentiality, intellectual-property, indemnification, and liability obligations.

Project-specific termination, cancellation, refund, or notice requirements will be governed by the applicable project agreement.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law, disputes arising from these Terms or our services will be subject to the jurisdiction of the competent courts in New Delhi, India.

Where a separate project agreement contains a dispute-resolution, arbitration, or jurisdiction clause, that clause will apply to the relevant engagement.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business practices, technology, or applicable laws.

The updated version will be published on this page and the Last Updated date will be revised accordingly.

Your continued use of the website after an updated version has been published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Changes to an existing client project will not automatically modify the terms of an already signed or accepted project agreement unless agreed in accordance with that agreement.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

28. Contact Us

For questions regarding these Terms & Conditions, please contact:

Web Flow India Private Limited

Arya Samaj Road, Block I
Uttam Nagar
New Delhi – 110059
India

Email: webflowindia@gmail.com
Phone: +91-9910006065